Sync With The Sun

Privacy Policy

Effective Date:27.12.2024

Solar O & M (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our solar operation and maintenance services.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name
  • Contact details (email address, phone number, mailing address)
  • Payment information (for billing purposes)
  • Identification details (if required for regulatory compliance)

b. Technical and Operational Data

  • Solar system performance metrics (e.g., energy output, efficiency)
  • Maintenance records and reports
  • Remote monitoring data from solar equipment or apps

c. Website and App Usage Data

  • IP address
  • Browser type and version
  • Device information
  • Cookies and tracking technologies

2. How We Use Your Information

We use the information collected for the following purposes:

  • Service Provision: To monitor, maintain, and optimize solar installations.
  • Customer Support: To address inquiries, resolve issues, and provide technical assistance.
  • Billing and Payments: To generate invoices and process payments securely.
  • Performance Insights: To analyze solar system data and provide performance reports.
  • Regulatory Compliance: To comply with legal and regulatory requirements.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information with:

  • Service Providers: Third-party companies that assist in providing O&M services (e.g., technical teams, monitoring software providers).
  • Regulatory Authorities: If required by law or for compliance purposes.
  • Business Partners: If involved in delivering integrated solar solutions.
  • Data Processors: For data storage, analysis, or operational purposes, under strict confidentiality.

4. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, or misuse. These include:

  • Encrypted data storage and transmission.
  • Regular system monitoring and security audits.
  • Restricted access to sensitive data.

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access and review your data.
  • Request corrections or updates.
  • Request deletion of your data.
  • Object to or restrict data processing.

To exercise your rights, please contact us at [Insert Contact Email/Phone Number].

7. Cookies and Tracking Technologies

Our website or applications may use cookies and similar technologies to improve user experience and monitor performance. You can manage your preferences through your browser settings.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the “Effective Date” updated accordingly.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
Solar O & M
Email: solaronm@gmail.com